Faro POS — Jenix Labs (SMC-Private) Limited Last updated: 12 August 2026
1. These terms
By installing or using Faro POS, or any of our web portals, you agree to these terms. If you are agreeing on behalf of a business, you confirm you are authorised to do so.
"We", "us" and "Jenix Labs" mean Jenix Labs (SMC-Private) Limited, registered in Pakistan. "You" and "the workshop" mean the business licensed to use the software. "The software" means the Faro POS desktop application, the owner portal, and any related service we provide.
2. What the software does
Faro POS is point-of-sale and management software for automotive workshops. It handles billing, inventory, purchases, customer accounts and receivables, printing, reporting, and — where you choose to use it — messaging your customers on WhatsApp.
It runs on your own computer and works without an internet connection. Cloud features (sync, backup, the owner portal, WhatsApp) require a connection and are subject to your plan.
3. Your licence
We grant you a non-exclusive, non-transferable licence to use the software for your own business, for as long as your subscription is current and you comply with these terms.
Each counter — each machine running the software — needs its own activation, within the limit of your plan.
You may not: resell, sublicense or rent the software; reverse-engineer or attempt to derive its source code; remove or alter our notices; or use it to build a competing product.
We keep all intellectual property in the software. Your business data is yours.
4. Your account
You are responsible for your sign-in credentials and for everything done under your account. Tell us promptly if you believe someone else has access.
You are responsible for the accuracy of what you enter, and for having the right to hold the customer information you enter.
5. Payment
Fees, the billing period, and what is included are set out in your plan.
Fees are payable in advance. If a payment is not made, we may suspend access after giving you notice. Your data is not deleted during a suspension.
We may change our prices with 30 days' notice. A price change does not affect a period you have already paid for.
A free trial, where offered, converts to a paid plan unless cancelled before it ends.
We do not charge you for WhatsApp messages. See section 6.
6. WhatsApp
If you use the WhatsApp features, this section applies.
You are the sender
Messages go out from your WhatsApp Business account, under your business name, to your customers. Your customers reply to you. We provide the software; the messages are yours.
You pay Meta directly
You connect your own payment method to your own WhatsApp Business Account, and Meta charges you directly for the messages you send. We do not bill you for messages, we do not resell them, and we do not hold any message credit on your behalf. Any cost shown in the software is our estimate of what Meta will charge you; the amount Meta actually charges is between you and Meta.
If you do not maintain a valid payment method with Meta, your messages will stop sending. That is not a fault in our software.
You must follow Meta's rules
By connecting a WhatsApp account you also agree to Meta's terms, including the WhatsApp Business Terms of Service and the WhatsApp Business Messaging Policy. Those terms are between you and Meta, and they apply in addition to ours.
In particular, you are responsible for:
- Obtaining consent before sending promotional messages. Do not send offers to customers who have not agreed to receive them. The software records consent and enforces opt-outs, but the consent itself must be real — you must actually have asked.
- Honouring opt-outs. Where a customer replies STOP, the software stops sending. Do not attempt to work around it.
- The content of your messages, including their accuracy and legality.
- The quality of your account. If your customers block or report your messages, Meta may reduce what you can send or disable your number. This is Meta's decision about your account, and we cannot reverse it.
What we do not promise
We cannot guarantee that a message will be delivered, that Meta will approve a message template, or that Meta will not restrict or ban your number. Meta controls those outcomes.
The unofficial connection
The software also allows a WhatsApp number to be connected by scanning a code from your phone. This method is not supported by WhatsApp, and numbers that send heavily this way are sometimes blocked by WhatsApp. The software tells you this when you choose it. If you use it, you accept that risk to your own number. We recommend the official connection.
7. Your data, and backups
Your business data belongs to you.
The software runs offline-first, so your primary copy is on your own machine. You are responsible for keeping your own machine and its data safe.
Where you use our backup feature, backups are encrypted and stored with our provider. We take reasonable care of them, but we do not guarantee that a backup can always be restored, and backups are not a substitute for your own copies.
You can export your data at any time. If you stop using the software, ask us and we will provide it in a portable format within 30 days.
8. Availability
We aim to keep the cloud services available, but we do not promise uninterrupted service. We may take them down for maintenance and will give notice where we reasonably can.
Cloud outages do not stop you selling. The desktop software continues to work offline: bills are saved and printed locally and sync when the connection returns.
9. Support and updates
We provide support by the channels stated on your plan. We issue updates and improvements from time to time; some updates are required in order to keep using the software.
We may change or discontinue a feature. Where a change materially reduces what you have, we will give you reasonable notice.
10. Acceptable use
Do not use the software to break any law, to send unlawful or misleading messages, to send messages to people who have not consented where consent is required, to interfere with our systems, or to access another workshop's data.
We may suspend an account that does any of these. Where we can, we will tell you first.
11. Liability
Nothing here limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence.
Subject to that:
- We provide the software as it is. We do not promise it is free of every fault or fits every purpose.
- We are not liable for indirect or consequential loss, including lost profits, lost business, lost data beyond our backup obligations, or messages Meta refused to deliver.
- Our total liability in any 12-month period is limited to the fees you paid us in that period.
We are not liable for anything caused by circumstances outside our reasonable control, including internet or power failures, actions of Meta, Google or our hosting providers, or acts of government.
12. Ending it
You can cancel at any time, effective at the end of your current billing period. We do not refund part-periods unless the law requires it.
We may end your licence if you materially breach these terms and do not fix it within 30 days of being told, or immediately if you use the software unlawfully.
On termination your licence ends and cloud access stops. You may export your data for 90 days afterwards; after that we delete it in line with our Privacy Policy.
13. Changes to these terms
We may update these terms. We will post the new version here and update the date. Material changes take effect 30 days after we tell you, and continuing to use the software after that means you accept them.
14. Law
These terms are governed by the laws of Pakistan, and the courts at Multan have jurisdiction.
15. General
If any part of these terms is unenforceable, the rest still applies. Our not enforcing something is not a waiver of it. You may not transfer these terms without our written consent; we may transfer them if our business is sold, on notice to you.
These terms and the Privacy Policy are the whole agreement between us about the software.
16. Contact
Jenix Labs (SMC-Private) Limited House No. 73, Midland Avenue, Model Town, T-Chowk, Multan, Punjab, Pakistan support@jenixlabs.com